Phone.com review: what it is, pricing and who it's for
Cloud business phone system for small businesses, with unlimited US/Canada minutes, apps and video meetings.
In short: Cloud business phone system for small businesses, with unlimited US/Canada minutes, apps and video meetings. Starting price: US$18/user/mo (Basic). Free plan / trial: No free plan; 30-day money-back guarantee. Best for: Small businesses and remote teams.
What is Phone.com?
Phone.com gives your business a phone number that works on mobile and desktop apps and on desk phones. Calls to the US and many Canadian area codes are unlimited on all plans.
There are three plans priced per user. Basic covers calling, an auto-attendant (IVR) and video meetings. Plus adds texting, voicemail transcription and desk phone support. Pro adds call recording, call analytics, CRM integrations and 10-year data retention.
Key features
- Unlimited minutes for calls in the US and many Canadian area codes.
- Auto-attendant (IVR) menus and department call groups on all plans.
- Mobile and web apps so your business number rings on any device.
- HD video meetings for up to 100 people with screen sharing.
- Two-way business texting and a shared SMS inbox on Plus and Pro.
- Call recording, analytics and CRM integration on Pro.
- Free number porting and no setup fees.
- HIPAA compliant and SOC 2 Type II audited.
Plans and pricing
| Plan | Price / limit | Includes |
|---|---|---|
| Basic | US$18/user/mo | Unlimited minutes, 1 number, apps, IVR, video meetings |
| Plus | US$27/user/mo | Adds desk phones, voicemail transcription, texting |
| Pro | US$40/user/mo | Adds call recording, analytics, CRM integration, 10-year retention |
US dollar prices per user per month from phone.com/pricing on 14 Nov 2026; annual billing saves about 17%, and taxes and fees are added to the bill.
Pros and cons
Pros
- Unlimited US/Canada calling on every plan.
- No contracts or setup fees.
- 24/7 phone and text support.
- 30-day money-back guarantee on user fees.
Cons
- Texting is not included on the Basic plan.
- Call recording costs US$8/mo extra unless you are on Pro.
- Taxes, fees and text-message registration fees are added on top.
- International calling must be enabled by support and may need a deposit.
Who it's for
Phone.com fits small businesses that want a professional number on their existing phones at a modest per-user price. Teams that rely on texting or call recording should budget for the Plus or Pro plan.
Frequently asked questions
What is Phone.com?
Phone.com gives your business a phone number that works on mobile and desktop apps and on desk phones. Calls to the US and many Canadian area codes are unlimited on all plans.
How much does Phone.com cost?
Phone.com starts at US$18/user/mo (Basic). US dollar prices per user per month from phone.com/pricing on 14 Nov 2026; annual billing saves about 17%, and taxes and fees are added to the bill.
Does Phone.com have a free plan or free trial?
No free plan; 30-day money-back guarantee.
Who is Phone.com best for?
Phone.com fits small businesses that want a professional number on their existing phones at a modest per-user price. Teams that rely on texting or call recording should budget for the Plus or Pro plan.
What are the downsides of Phone.com?
Main drawbacks: Texting is not included on the Basic plan. Call recording costs US$8/mo extra unless you are on Pro. Taxes, fees and text-message registration fees are added on top. International calling must be enabled by support and may need a deposit.
What are some alternatives to Phone.com?
Other business phone options we cover include Dialpad, Sonetel and TextMagic.
Head-to-head comparisons
Other business phone options
Dialpad
Business PhoneCloud phone system with built-in AI transcripts, call summaries and messaging.
Sonetel
Business PhoneVirtual business phone numbers in 60+ countries, answered in an app or forwarded to any phone.
TextMagic
Business PhonePay-as-you-go business texting for bulk SMS, two-way chat and automated messages.
Compare all business phone side by side →
This summary is based on Phone.com's official website, pricing page and public documentation as of November 14, 2026. Prices and features change, so confirm the details on the official site. Some links on this site may be affiliate links. See our affiliate disclosure.