Dialpad review: what it is, pricing and who it's for
Cloud phone system with built-in AI transcripts, call summaries and messaging.
In short: Cloud phone system with built-in AI transcripts, call summaries and messaging. Starting price: $15 per user / month (Connect Standard). Free plan / trial: 14 days (Connect). Best for: Small and mid-size teams.
What is Dialpad?
Dialpad is a cloud-based business phone system. Your team gets business numbers and makes calls from a desktop app, browser or phone, with no desk phones or phone lines to install.
Its main selling point is built-in voice intelligence: calls are transcribed in real time and summarised automatically. It also offers separate products for sales teams (Dialpad Sell) and support teams (Dialpad Support).
Key features
- Unlimited calling on the Connect plans
- Real-time call transcripts and automatic call summaries
- Built-in team messaging and HD video meetings
- CRM integrations (Salesforce, HubSpot, Zoho) on higher plans
- Power dialer, call coaching and quality-scoring tools on the sales and support plans
- Admin controls, SSO and unlimited office locations on Enterprise
Plans and pricing
| Plan | Price / limit | Includes |
|---|---|---|
| Connect Standard | $15 | Unlimited calls, HD calls and meetings, transcripts, call summaries, messaging |
| Connect Pro | $25 | Everything in Standard plus CRM integrations and 24/7 support |
| Connect Enterprise | Contact sales | SSO, user access controls, unlimited office locations |
| Sell Essentials | $39 | Outbound sales calling with coaching tools |
| Support Essentials | $89 | Contact center: omnichannel routing, analytics, power dialer |
Prices are in USD per user per month as listed on Dialpad's pricing page; annual and monthly billing can differ.
Pros and cons
Pros
- Transcripts and summaries included, not an expensive add-on
- Low starting price for a full business phone system
- Works from browser, desktop and mobile
- 14-day free trial on Connect
Cons
- Sales and contact-center plans are a big step up in price
- Some features (CRM integrations, 24/7 support) need the Pro plan or higher
- Plan lineup can be confusing at first
Who it's for
Teams that live on calls and want notes written for them: sales, customer success and small offices replacing a traditional phone line. Solo users who just need a second number may find simpler, cheaper apps enough.
Frequently asked questions
What is Dialpad?
Dialpad is a cloud-based business phone system. Your team gets business numbers and makes calls from a desktop app, browser or phone, with no desk phones or phone lines to install.
How much does Dialpad cost?
Dialpad starts at $15 per user / month (Connect Standard). Prices are in USD per user per month as listed on Dialpad's pricing page; annual and monthly billing can differ.
Does Dialpad have a free plan or free trial?
14 days (Connect).
Who is Dialpad best for?
Teams that live on calls and want notes written for them: sales, customer success and small offices replacing a traditional phone line. Solo users who just need a second number may find simpler, cheaper apps enough.
What are the downsides of Dialpad?
Main drawbacks: Sales and contact-center plans are a big step up in price. Some features (CRM integrations, 24/7 support) need the Pro plan or higher. Plan lineup can be confusing at first.
What are some alternatives to Dialpad?
Other business phone options we cover include Sonetel, Phone.com and TextMagic.
Head-to-head comparisons
Other business phone options
Sonetel
Business PhoneVirtual business phone numbers in 60+ countries, answered in an app or forwarded to any phone.
Phone.com
Business PhoneCloud business phone system for small businesses, with unlimited US/Canada minutes, apps and video meetings.
TextMagic
Business PhonePay-as-you-go business texting for bulk SMS, two-way chat and automated messages.
Compare all business phone side by side →
This summary is based on Dialpad's official website, pricing page and public documentation as of November 14, 2026. Prices and features change, so confirm the details on the official site. Some links on this site may be affiliate links. See our affiliate disclosure.