Dialpad vs Phone.com: which one should you choose?
Quick answer: Choose Dialpad if you want call transcripts and automatic call summaries included from the $15 per user Connect Standard plan, with a 14-day free trial. Choose Phone.com if you want auto-attendant menus on every plan, video meetings for up to 100 people, HIPAA compliance and a month-to-month contract from US$18 per user.
Dialpad vs Phone.com at a glance
| Dialpad | Phone.com | |
|---|---|---|
| Starting price | $15 per user/month (Connect Standard) | US$18 per user/month (Basic) |
| Free trial | 14 days (Connect) | No free plan; 30-day money-back guarantee |
| Calling | Unlimited calling on Connect plans | Unlimited minutes in the US and many Canadian area codes |
| Transcripts and recording | Real-time transcripts and call summaries on Connect Standard | Voicemail transcription on Plus; call recording on Pro or US$8/month extra |
| CRM integration | Connect Pro ($25) | Pro (US$40) |
| Video meetings | HD video meetings included | HD video meetings for up to 100 people |
| Contact center plans | Yes: Sell Essentials $39, Support Essentials $89 | Not listed |
| Best for | Small and mid-size teams | Small businesses and remote teams |
From each official site, checked November 14, 2026. Prices change, so confirm before you buy.
Key differences
- Dialpad includes real-time transcripts and call summaries in its lowest plan, while Phone.com adds voicemail transcription on Plus and call recording on Pro.
- Phone.com does not include texting on its Basic plan; two-way business texting starts on Plus at US$27 per user.
- Dialpad offers a 14-day free trial on Connect, and Phone.com offers a 30-day money-back guarantee on user fees instead of a trial.
- Phone.com is listed as HIPAA compliant and SOC 2 Type II audited, and includes auto-attendant menus and call groups on all plans.
- Dialpad also sells separate sales and contact-center plans, which cost much more than its Connect plans.
In one line each
Dialpad
Cloud phone system with built-in AI transcripts, call summaries and messaging. Starting price: $15 per user / month (Connect Standard). Free plan / trial: 14 days (Connect). Best for: Small and mid-size teams.
Read the full Dialpad summary →Phone.com
Cloud business phone system for small businesses, with unlimited US/Canada minutes, apps and video meetings. Starting price: US$18/user/mo (Basic). Free plan / trial: No free plan; 30-day money-back guarantee. Best for: Small businesses and remote teams.
Read the full Phone.com summary →Frequently asked questions
Is Dialpad cheaper than Phone.com?
At the entry level, yes. Dialpad Connect Standard is $15 per user per month and Phone.com Basic is US$18 per user per month. Phone.com adds taxes and fees to the bill, and Dialpad's price can differ between annual and monthly billing.
Does Dialpad or Phone.com have a free trial?
Dialpad has a 14-day free trial on its Connect plans. Phone.com has no free plan or trial listed, but it has a 30-day money-back guarantee on user fees.
Which is better for call recording and transcripts, Dialpad or Phone.com?
Dialpad includes real-time call transcripts and call summaries on Connect Standard. On Phone.com, call recording is part of the US$40 Pro plan or costs US$8 a month extra on lower plans.
Can I move my existing number to Phone.com?
Yes. Phone.com lists free number porting and no setup fees.
See all business phone compared →
We summarise each product from its official website, pricing page and documentation. We don't run hands-on tests or give star ratings. Some links on this site may be affiliate links. See our affiliate disclosure.