Phone.com vs Sonetel: which one should you choose?
Quick answer: Choose Phone.com if your calls are mostly in the US and Canada and you want unlimited minutes, auto-attendant menus and video meetings from US$18 per user a month. Choose Sonetel if you need local numbers in several countries at low cost: it offers numbers in 60+ countries, a free Basic plan, and a Premium plan at €9.95 a month with annual billing.
Phone.com vs Sonetel at a glance
| Phone.com | Sonetel | |
|---|---|---|
| Starting price | US$18 per user/month (Basic) | Numbers from €1.79/month; Premium €9.95/month (annual) |
| Free plan / trial | No free plan; 30-day money-back guarantee | Free Basic plan, sign up without a card |
| Number coverage | 1 number per user on Basic; unlimited US/Canada minutes | Local numbers in 60+ countries |
| International calling | Must be enabled by support and may need a deposit | Free calls to 40+ countries on paid plans; other countries cost extra |
| Call recording | Pro plan, or US$8/month extra | Premium and Business, with written call summaries |
| Voice menu (IVR) | All plans | Premium and Business |
| Texting | Plus and Pro | SMS on some number types; SMS-to-email |
| Best for | Small businesses and remote teams | Small businesses and remote teams with international customers |
From each official site, checked November 14, 2026. Prices change, so confirm before you buy.
Key differences
- Phone.com is built around unlimited calling in the US and many Canadian area codes, while Sonetel is built around local numbers in 60+ countries.
- Sonetel has a free Basic plan, but it has no included phone number or call features; Phone.com has no free plan.
- Phone.com includes HD video meetings for up to 100 people and auto-attendant menus on every plan.
- Sonetel's listed plan prices are in euros, exclude VAT and assume annual billing, and phone numbers and some calls cost extra.
- Phone.com is listed as HIPAA compliant and SOC 2 Type II audited.
In one line each
Phone.com
Cloud business phone system for small businesses, with unlimited US/Canada minutes, apps and video meetings. Starting price: US$18/user/mo (Basic). Free plan / trial: No free plan; 30-day money-back guarantee. Best for: Small businesses and remote teams.
Read the full Phone.com summary →Sonetel
Virtual business phone numbers in 60+ countries, answered in an app or forwarded to any phone. Starting price: Numbers from €1.79/month. Free plan / trial: Free Basic plan; sign up without a card. Best for: Small businesses and remote teams with international customers.
Read the full Sonetel summary →Frequently asked questions
Is Sonetel cheaper than Phone.com?
The two are priced in different currencies and ways. Sonetel Premium is €9.95 a month with annual billing and includes one number per user, while Phone.com Basic is US$18 per user per month with unlimited US and Canada minutes. Sonetel also has a free Basic plan without a number.
Does Phone.com or Sonetel have a free plan?
Sonetel has a free Basic plan that you can start without a card, but it has no included phone number or call features. Phone.com has no free plan and offers a 30-day money-back guarantee.
Which is better for international numbers, Phone.com or Sonetel?
Sonetel offers local numbers in 60+ countries and free calls to 40+ countries on paid plans. On Phone.com, international calling must be enabled by support and may need a deposit.
Can I move my existing number to Phone.com?
Yes. Phone.com lists free number porting and no setup fees.
See all business phone compared →
We summarise each product from its official website, pricing page and documentation. We don't run hands-on tests or give star ratings. Some links on this site may be affiliate links. See our affiliate disclosure.