Crisp review: what it is, pricing and who it's for
Customer messaging platform with live chat, shared inbox, chatbot and knowledge base.
In short: Customer messaging platform with live chat, shared inbox, chatbot and knowledge base. Starting price: Free; Mini $45/month per workspace. Free plan / trial: Free plan (2 agents); 14-day trial of paid plans. Best for: Small online businesses and SaaS teams.
What is Crisp?
Crisp is a customer support tool. It adds a chat widget to your website and collects chats, emails and social messages in one shared inbox.
Higher plans add a chatbot, automation, a knowledge base, ticketing and analytics. Pricing is per workspace with a set number of agents, rather than per seat.
Key features
- Website chat widget and mobile apps.
- Shared inbox for chat and email.
- Omnichannel inbox for WhatsApp, Instagram and SMS on Essentials.
- Chatbot and workflow automation builder.
- Knowledge base for self-service help.
- Ticketing system on Plus.
- E-commerce integrations and 100+ integrations on Plus.
Plans and pricing
| Plan | Price / limit | Includes |
|---|---|---|
| Free | $0 | 2 agents, 100 customer profiles, chat widget |
| Mini | $45/month | 4 agents, shared email inbox, triggers |
| Essentials | $95/month | 10 agents, omnichannel inbox, chatbot, knowledge base |
| Plus | $295/month | 20+ agents, ticketing, white label, advanced analytics |
Prices are monthly per workspace in USD excluding VAT; yearly billing can be turned on in the app. Checked 14 Nov 2026.
Pros and cons
Pros
- Free plan for very small teams.
- Flat workspace pricing can be cheaper for teams.
- Many channels in one inbox.
- Trial of all features without a card.
Cons
- Free plan has only 2 agents and 100 profiles.
- Chatbot and knowledge base start on the $95 plan.
- Ticketing needs the $295 plan.
- VAT is added for some EU customers.
Who it's for
Good for small online shops and SaaS teams that want chat and email support in one place. Large support centers with complex ticket needs may prefer a dedicated helpdesk.
Frequently asked questions
What is Crisp?
Crisp is a customer support tool. It adds a chat widget to your website and collects chats, emails and social messages in one shared inbox.
How much does Crisp cost?
Crisp starts at Free; Mini $45/month per workspace. Prices are monthly per workspace in USD excluding VAT; yearly billing can be turned on in the app. Checked 14 Nov 2026.
Does Crisp have a free plan or free trial?
Free plan (2 agents); 14-day trial of paid plans.
Who is Crisp best for?
Good for small online shops and SaaS teams that want chat and email support in one place. Large support centers with complex ticket needs may prefer a dedicated helpdesk.
What are the downsides of Crisp?
Main drawbacks: Free plan has only 2 agents and 100 profiles. Chatbot and knowledge base start on the $95 plan. Ticketing needs the $295 plan. VAT is added for some EU customers.
What are some alternatives to Crisp?
Other e-commerce tools options we cover include Minea, Dripshipper, Builderall, Doba and Simvoly.
Head-to-head comparisons
Other e-commerce tools options
Minea
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Dripshipper
E-commerce ToolsPrivate-label coffee dropshipping: sell coffee under your own brand, roasted and shipped for you.
Builderall
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Doba
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Simvoly
E-commerce ToolsWebsite, store and sales funnel builder with built-in CRM, email and memberships.
2Checkout (Verifone)
E-commerce ToolsOnline payments and merchant-of-record platform for selling software and digital goods worldwide.
Chatra
E-commerce ToolsLive chat and messaging tool for websites and online stores, with chat bots and a free plan.
Printful
E-commerce ToolsPrint-on-demand fulfillment that prints and ships custom products when your customers order.
Easyship
E-commerce ToolsShipping software for online stores with discounted rates and 550+ courier services, plus a free plan.
Omnisend
E-commerce ToolsEmail, SMS and push marketing for online stores, with prebuilt ecommerce automations and a free plan.
Syncee
E-commerce ToolsDropshipping and wholesale marketplace connecting online stores with suppliers in the US, EU and beyond.
Compare all e-commerce tools side by side →
This summary is based on Crisp's official website, pricing page and public documentation as of November 14, 2026. Prices and features change, so confirm the details on the official site. Some links on this site may be affiliate links. See our affiliate disclosure.