Chatra vs Crisp: which one should you choose?
Quick answer: Choose Chatra if you run a small online store with one or two chat agents and want agents to see a shopper's cart; it costs €25 per agent per month after a free 1-agent plan. Choose Crisp if several people answer customers, because it charges per workspace (from $45/month for 4 agents) instead of per agent, and adds a knowledge base and ticketing on higher plans.
Chatra vs Crisp at a glance
| Chatra | Crisp | |
|---|---|---|
| Starting price | Free; Essential €25 per agent per month | Free; Mini $45 per month per workspace |
| Pricing model | Per agent | Per workspace, not per agent |
| Free plan | 1 agent, live chat widget, limited features | 2 agents, 100 customer profiles, chat widget |
| Trial of paid plans | 10 days | 14 days, no card needed |
| Chatbots | Included on Essential (€25 per agent) | Start on Essentials ($95/month) |
| Channels in the inbox | Chat, email, Facebook and Instagram | Chat and email; WhatsApp, Instagram and SMS on Essentials |
| Best for | Small online stores | Small online businesses and SaaS teams |
From each official site, checked November 14, 2026. Prices change, so confirm before you buy.
Key differences
- Chatra charges per agent, so the bill grows with each person you add, while Crisp charges one price per workspace that covers a set number of agents.
- Crisp's free plan allows 2 agents but only 100 customer profiles; Chatra's free plan allows 1 agent.
- Chatra shows agents the contents of a shopper's cart and lists integrations with Shopify, WooCommerce, WordPress, Ecwid and BigCommerce.
- Crisp includes a knowledge base from the $95 Essentials plan and a ticketing system on the $295 Plus plan; Chatra's plans do not list either.
- Chatra prices are listed in euros and Crisp prices in US dollars excluding VAT.
In one line each
Chatra
Live chat and messaging tool for websites and online stores, with chat bots and a free plan. Starting price: €25/agent/month (Essential). Free plan / trial: Free plan for 1 agent; 10-day trial of paid plans. Best for: Small online stores.
Read the full Chatra summary →Crisp
Customer messaging platform with live chat, shared inbox, chatbot and knowledge base. Starting price: Free; Mini $45/month per workspace. Free plan / trial: Free plan (2 agents); 14-day trial of paid plans. Best for: Small online businesses and SaaS teams.
Read the full Crisp summary →Frequently asked questions
Is Chatra cheaper than Crisp?
It depends on team size. Chatra costs €25 per agent per month, so one or two agents stay low cost. Crisp Mini is $45 per month for a workspace of up to 4 agents, which can work out cheaper for a team.
Do Chatra and Crisp have free plans?
Yes, both do. Chatra's free plan covers 1 agent with limited features. Crisp's free plan covers 2 agents and 100 customer profiles.
Which is better for an online store, Chatra or Crisp?
Chatra is built around small stores: agents can see cart contents and it connects to Shopify, WooCommerce, Ecwid and BigCommerce. Crisp also has e-commerce integrations, but they are listed on its $295 Plus plan.
Does Chatra or Crisp include a chatbot?
Both do. Chatra includes chat bots on its Essential plan at €25 per agent per month. Crisp's chatbot starts on the Essentials plan at $95 per month.
See all e-commerce tools compared →
We summarise each product from its official website, pricing page and documentation. We don't run hands-on tests or give star ratings. Some links on this site may be affiliate links. See our affiliate disclosure.