Chatra review: what it is, pricing and who it's for
Live chat and messaging tool for websites and online stores, with chat bots and a free plan.
In short: Live chat and messaging tool for websites and online stores, with chat bots and a free plan. Starting price: €25/agent/month (Essential). Free plan / trial: Free plan for 1 agent; 10-day trial of paid plans. Best for: Small online stores.
What is Chatra?
Chatra is a live chat tool for websites. Visitors chat with you through a widget, and agents reply from a web dashboard or mobile apps. When no one is online, chats turn into messages you answer later.
It also brings email, Facebook Messenger and Instagram messages into one inbox. Bots can collect contact details and answer common questions. Chatra is now part of Brevo.
Key features
- Live chat widget for unlimited websites.
- Shared inbox for chat, email, Facebook and Instagram.
- Chat bots and lead-capture bots.
- Targeted messages and triggers.
- Real-time visitor list with browsing history.
- Shopping cart contents shown to agents for stores.
- iOS and Android apps.
- Integrations with Shopify, WooCommerce, WordPress, Slack and Zapier.
Plans and pricing
| Plan | Price / limit | Includes |
|---|---|---|
| Free | €0 | 1 agent, live chat widget, limited features |
| Essential | €25/agent/month | Unlimited chats, bots, triggers, visitor info, integrations |
| Pro | €33/agent/month | Adds advanced features such as reports and API tools |
Prices were shown in euros per agent per month on 14 Nov 2026; yearly billing is offered and may lower the price.
Pros and cons
Pros
- Free plan to get started.
- Good fit for e-commerce with cart visibility.
- Multichannel inbox in one place.
- Simple setup and mobile apps.
Cons
- Paid plans are charged per agent, so costs grow with team size.
- The free plan has tight limits.
- Some advanced features are only on Pro.
- Prices are listed in euros.
Who it's for
Chatra suits small online stores and websites that want a simple live chat with bots. Large support teams needing a full helpdesk with ticketing may want a bigger platform.
Frequently asked questions
What is Chatra?
Chatra is a live chat tool for websites. Visitors chat with you through a widget, and agents reply from a web dashboard or mobile apps. When no one is online, chats turn into messages you answer later.
How much does Chatra cost?
Chatra starts at €25/agent/month (Essential). Prices were shown in euros per agent per month on 14 Nov 2026; yearly billing is offered and may lower the price.
Does Chatra have a free plan or free trial?
Free plan for 1 agent; 10-day trial of paid plans.
Who is Chatra best for?
Chatra suits small online stores and websites that want a simple live chat with bots. Large support teams needing a full helpdesk with ticketing may want a bigger platform.
What are the downsides of Chatra?
Main drawbacks: Paid plans are charged per agent, so costs grow with team size. The free plan has tight limits. Some advanced features are only on Pro. Prices are listed in euros.
What are some alternatives to Chatra?
Other e-commerce tools options we cover include Crisp, Minea, Dripshipper, Builderall and Doba.
Head-to-head comparisons
Other e-commerce tools options
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Minea
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Builderall
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Doba
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Simvoly
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2Checkout (Verifone)
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Printful
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Easyship
E-commerce ToolsShipping software for online stores with discounted rates and 550+ courier services, plus a free plan.
Omnisend
E-commerce ToolsEmail, SMS and push marketing for online stores, with prebuilt ecommerce automations and a free plan.
Syncee
E-commerce ToolsDropshipping and wholesale marketplace connecting online stores with suppliers in the US, EU and beyond.
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This summary is based on Chatra's official website, pricing page and public documentation as of November 14, 2026. Prices and features change, so confirm the details on the official site. Some links on this site may be affiliate links. See our affiliate disclosure.